Terms and Conditions

Filey Mobile App Terms & Conditions


Service: It is an online service offer by Filey (“Company”). This service allows for the tracking of all of a patient’s medical needs and data.

The Customer: The person who subscribed in the service of the Filey app and/or website and accepts all the terms and conditions outlined below.

Transaction Data: means any data that is produced as a result of a transaction (i.e. payment or transfer) including but not limited to: the amount of the transaction, location of the transaction, timestamp, frequency, and type.


Your use of Filey’s mobile app and/or website is subject to the terms of a legal agreement between you and the Company. Filey means, owner and developer of the mobile application, website, and services provided under the said name, whose principal place of business is at 5/6 G Lasilky Road, Maadi, Cairo, Egypt.

Unless otherwise agreed in writing, your agreement with the Company will always include, at a minimum, the terms and conditions set out in this document.

It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms”.

In the present Terms the indication of first person such as “we” and “us” whenever used shall be a reference to Filey, the term “you” and or other indications in the second person shall be a reference to Filey’s mobile app user and/or website user who accepts the Terms whether by clicking “I accept” or by using of the Services provided through Filey’s mobile app and/or website after accepting the present Terms, the term “App” shall be reference to application.

After accepting the present terms, the term “Services” here refers, but is not limited to, all features and services provided by the company to the user through Filey’s mobile app and/or website:

  • Purchasing pharmaceutical products (only via cash);
  • Purchasing cosmetic products;
  • Booking medical scan/lab appointments;
  • Receiving medical scan/lab appointment results;
  • Tracking lifestyle aspects for preventative healthcare.

To use our Services, you need compatible hardware, software (latest version recommended) and Internet access (network operators fees may apply independently of Filey). Our Services’ performance may be affected by these factors.

By clicking “I accept” you also indicate and represent that you are a natural person with full capacity to enter into transactions legally defined as such for consideration and that you are not inter alia legally required to use the discretion of a legal guardian to enter into such transactions and that you have read and fully understand the terms; by the same process, you also indicate that you have obtained the funds used to pay for the services we provide by lawful means and that such use of funds or payment methods is undisputable by you or third party and that you are not, in making such payment, committing any violation to the laws applicable to you, us or the jurisdiction where the payment instrument was issued or other jurisdictions that may regulate such use.

  1. Modification, suspension and termination of the Service

Filey is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services, which the company provides, may change from time to time without prior notice to you.

As part of this continuing innovation, you acknowledge and agree that the Filey app and/or website may stop (permanently or temporarily) providing the services (or any features within the services) to you or to users generally at Filey’s sole discretion, without prior notice to you and without any legal obligation to you, the user. You may stop using the services at any time. You do not need to specifically inform Filey when you stop using the services.

The application which you use may have updates from time to time from the company. These updates are designed to improve, enhance and further develop the Services and may take the form of: bug fixes, enhanced functions, new software modules, and/or completely new versions. You agree to receive such updates (and permit Filey to deliver these to you) as part of your use of the Services.

The user agrees to comply with the terms of all of Filey’s advertiser, partners, partner offers, promotions, and programs at all times.

The company reserves the right to terminate or disable, at Filey’s sole discretion, any user if Filey believes such user has violated or acted inconsistently with the rules of Filey or intent of this Agreement. The user understands and agrees that the disabling of usage will result in the user’s inability to use the Services through Filey’s mobile application.

Filey shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules. Any decision it makes relating to the disability of a user shall be final and binding.


  1. No Responsibility for Applications

You may download or distribute non-licensed applications to your mobile phone, such Apps shall be downloaded and installed at your own risk we do not take any responsibility for any damage or malfunctions that may occur to your software, application, or hardware from the download, installation, un-installation, upgrade, use or any interaction with such software or any update thereto. The Company also reserves the right to gather information about your device’s hardware and software capabilities in order to better improve the App.


  1. Limitation of Liability

In order to access certain Services, you will be required to provide information about yourself (such as identification or contact details) as part of the registration and creating account process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to the Company will always be accurate, correct and up to date and to promptly notify Filey of any change in your mailing address or email address by logging in to application settings and clicking on ‘Update Profile’.

We urge you to provide all the data required in the relevant fields required by us accurately as we shall not be in any way responsible for any failure to deliver our Services due to any wrong, misleading or otherwise inaccurate information submitted by you.

You understand that your username and one-time password are exclusively assigned to you and you shall not reveal them to any other person. You accept that any posts made by third party using your username and one-time password shall be your responsibility and shall be legally binding.

We urge you to logout of the Filey app whenever it is not being used. In case of loss or theft, Filey bears no responsibility for all transactions that occurs between the loss/theft and the deactivation of the account. Filey is not responsible for any loss that occurs from any unauthorized use of your Filey account. The user is responsible to call Filey call center at TBD to deactivate an account.

It is your responsibility to delete your Filey information from your old device if you upgrade, change or dispose of it. You will then need to re-download the Filey application on your new device.

As a service provider, Filey is not liable for any damages that can occur as the result of a security breach and/or penetration of our systems by malicious agents. Such responsibility falls on Filey’s technology provider who is responsible for both building Filey’s software and payments infrastructure. Filey and its partners are only responsible in the case of gross negligence.

  1. Terms of Payment

You hereby agree that Filey shall be entitled to collect fees made through Filey’s mobile application and/or website.

You hereby agree and acknowledge that Filey shall be entitled to a commission rate, deducted from the value and amount paid for any of the Services, unless indicated otherwise in the App.

You hereby agree and understand that these terms of payments shall be applicable.

You hereby agree on any extra charges that are stated clearly and nominated inside the App and are applied on the Services inside the application; and processing any payment with extra charge will be considered as an approval from your side to pay these charges with no legal right to complain from the charges afterwards.

Your communications network operator may charge you for using your mobile data to access the Filey app and/or website via your device. Charges may vary between operators and whether you’re abroad, it is your duty to be aware of such charges.

  1. Proprietary Rights to the App and Other Intellectual Property

You acknowledge and agree that the Company owns all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Filey mobile app and/or website may contain information which is designated as confidential by the Company and that you shall not disclose such information without the Company’s prior written consent.

Unless you have agreed otherwise in writing with the Company, nothing in the Terms gives you a right to use any of Filey’s trade names, trademarks, service marks, logos, domain names, and any other distinctive brand features.

You agree that this license includes the right for Filey to make such non-confidential medical and non-medical content available to other companies, organizations or individuals with whom Filey has relationships for the provision of syndicated services, and to use such content in connection with the provision of those services.


  1. Privacy

By using this App, you hereby agree that your personal data and contact information like mobile number and email address can and will be used by the Company in several ways including but not limited to: using to provide basic app functionality, improving on the app user experience, and storing for future retrieval by the user. 


  1. Refund & Cancellation

By using this App you agree that Filey doesn’t have a cancelation and refund policy unless else stated by law or by a court statement or by any other regulatory body.


  1. Laws

You expressly understand and agree that your use of the Filey mobile app and/or website is at your sole risk and that the services are provided “as is” and “as available.”

No advice or information, whether oral or written, obtained by you from Filey or through or from the Services shall create any warranty not expressly stated in the terms.

The limitations on the Company’s liability to you above shall apply whether or not the Company has been advised of or should have been aware of the possibility of any such losses arising.

You are not allowed to use usernames or email addresses that are considered offensive, unlawful or violating public moral or general acceptance. The username and email addresses you supply need to reflect your identity and even if you decided to use an alias or an alias email such that it should not be offensive, unlawful, violating public moral or general acceptance or lead other people to believe that you are a person of special stature of influence such as entertainment and sports celebrities, public figures, heads of states or clergy members. The usernames and email addresses that are considered in the forgoing categories include without limitation names and addresses that incite hate, indicate derogatory opinion or depiction of certain people, depicting people as criminals, encourage ill treatment or causing harm to people.

You agree and accept that we reserve the right not to provide the service to you without indicating cause.

You agree and accept that we shall have the right to terminate your account without indicating cause.


  1. Jurisdiction

The present Terms shall be subject to the laws of the Arab Republic of Egypt.

Any dispute arising out of or in connection with the interpretation or the execution of these Terms shall be finally resolved by Cairo Courts.

If part of the agreement is invalid or unenforceable against you because of applicable local or national law, then that portion shall be deemed invalid or unenforceable, as the case may be, and instead construed in a manner most consistent with applicable governing law.

You may receive a printed copy duly executed of the present terms from the Company’s premises by coming physically to our headquarters indicated above during business hours on business days pursuant to the laws of the Arab Republic of Egypt with a valid identification document indicating that you are of legal age to act pursuant to the laws of your country and containing your legal address, you shall sign a copy of the Terms and shall receive an executed copy at the earliest possible time.